Privacy Policy

This Privacy Policy explains how Dr Vahe Clinic ("we", "our", "us") collects, uses and protects personal information when you contact us, submit an enquiry through this website, or attend a consultation. We are the data controller for the information described here.

Who we are

Dr Vahe Clinic, 25 Ives Street, Chelsea, London SW3 2ND. Clinical services are led by Dr Vahe Karimyan, a GMC-registered surgeon. Our clinic is regulated by the Care Quality Commission (CQC).

Information we collect

• Contact details you provide (name, email address, phone number).
• The message or enquiry you send us.
• Health information you choose to share during a consultation, which we hold as part of your clinical record.
• Technical information such as IP address, device type and pages visited, collected via cookies and similar technologies (see our Cookie Policy).

How we use your information

• To respond to your enquiry and arrange consultations.
• To provide clinical care and maintain accurate medical records.
• To meet our legal, regulatory and professional obligations.
• To improve the website and understand how it is used.

Lawful bases

We rely on your consent for marketing communications and non-essential cookies, contract and legitimate interests for responding to enquiries, legal obligation for record keeping, and, where health information is processed, the additional bases under Article 9 UK GDPR relating to the provision of healthcare.

Sharing your information

We do not sell personal data. We share information only with trusted providers who help us operate the clinic and this website (for example our practice management, secure email, hosting and analytics providers), and where required by law or professional regulation.

How long we keep information

Enquiry data is retained for as long as needed to respond to you and, where applicable, to comply with our regulatory duties. Clinical records are retained in line with UK guidance for medical records.

Your rights

You have rights under UK GDPR including access, rectification, erasure, restriction, portability and objection. You can also withdraw consent at any time. To exercise these rights please contact us at the address above. You have the right to complain to the Information Commissioner's Office (ico.org.uk).

Security

We use appropriate technical and organisational measures to protect personal information. No online transmission is entirely secure, so we also ask you not to send sensitive clinical details by unencrypted email.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last reviewed.